Local IT support

We provide IT support to Italian offices, following your multinational company guidelines

Are you reviewing the local IT support management for your subsidiary in Italy?
Are you looking for an approach that is compatible with international corporate guidelines, allows you to maintain control and centralization, and is at the same time effective and innovative?

Our local IT support services are built on the ITIL framework: the de facto standard for the professional delivery and management of IT services.
This allows us to have complete knowledge of your equipment inventory, manage request assignment, objectively prioritize interventions, and provide you with a team of experienced, qualified, and interchangeable professionals, without the risk of stopping your business because the reference system administrator is not currently available.

In a word, we do IT Service Management.

What can we do for you?

Reactive IT support

Do you need to provide your employees at your office in Milan with ongoing local IT support?

Or an IT partner that intervenes on your systems when they stop working?

Then our reactive IT support service is what you’re looking for.

Techlane’s team of Desktop Engineers, Field Engineers and System Administrators can support you on-site and remotely for the following activities:

Troubleshooting and 1st level help desk: technical assistance for computers, peripherals, applications, smartphones, web and cloud apps;
Management of escalation to third parties: vendors of telephony, connectivity and other technologies present in your company;
Management of standardized activities: for example, user onboarding and offboarding;
2nd level support for server and network malfunctions (routers, switches, Wi-Fi access points, firewalls).

Moreover, the reactive IT support service includes:

Engagement channels: phone, email, our ticketing platform, or yours;
Service Level Agreement: what response and intervention times do you require?

We agree on it together, and we take responsibility for ensuring that the agreement is respected;

Continuous documentation of assets, diagrams and procedures to guarantee you total visibility and control of your technology;
Reporting of interventions and managed requests;
Service reviews in order to identify together any areas for improvement and define new objectives.

What benefits you will get:

Service flexibility;
Peace of mind knowing that everything is under control and not directly on your shoulders;
Guaranteed response times;

Proactive IT maintenance

Are you sure your backup systems are always working?

Or that the server’s antivirus hasn’t expired for months?

We often become aware of these system flaws when the problem has grown enormously.

When we realize that weeks of work have been lost or that a virus has blocked the network and we will be forced to allocate extra budgets to get back to being operational.

We approach this type of problem upstream, with remote proactive maintenance of the network, computers, and mobile devices, to ensure optimal operation and performance, anticipating problems before they arise.

Our proactive PC and server maintenance service includes:

IT asset management;
Monitoring and management of device status, applications, performance and event logs;
24/7 maintenance;
Continuous management of security vulnerabilities;
Automation of routine operations;

What benefits you will get: