Break Fix model vs Managed IT
Managed IT services offer significant benefits for any type of business, regardless of size and years of operation
Break Fix
Managed IT
Response to problems as they arise.
Charge of an hourly rate for the time spent resolving the issue
Proactive maintenance for a periodic fee
To manage the problem, the customer must find a supplier, make sure that the IT service provider has time available to intervene and wait for the relevant sales quote
The customer has formally defined with the service provider a level of service appropriate to his needs, where response and intervention times are clear and guaranteed
Mainly addresses symptoms, thus approaching problem solving just superficially, mitigating problems
Solves problems at the source – proactively seeking solutions – so that they won’t occur again
Issue-centric service: problem means profit
Customer-centric service: the goal is to create value for the customer
The customer takes on the risks associated with IT
The service provider shares the risks associated with IT
Inability to predict future growth IT needs
Ability to plan for IT infrastructure growth
Inability to prepare for emergencies or disasters that may occur
Ability to create a technological business continuity plan
Costs occur when problems occur, thus is not possible to predict the extent and timing of the expense
You know exactly what is covered by the contract and what the recurring costs are
Break Fix
Response to problems as they arise.
Charge of an hourly rate for the time spent resolving the issue
To manage the problem, the customer must find a supplier, make sure that the IT service provider has time available to intervene and wait for the relevant sales quote
Mainly addresses symptoms, thus approaching problem solving just superficially, mitigating problems
Issue-centric service: problem means profit
The customer takes on the risks associated with IT
Inability to predict future growth IT needs
Inability to prepare for emergencies or disasters that may occur
Costs occur when problems occur, thus is not possible to predict the extent and timing of the expense
Managed IT
Proactive maintenance for a periodic fee
The customer has formally defined with the service provider a level of service appropriate to his needs, where response and intervention times are clear and guaranteed
Solves problems at the source – proactively seeking solutions – so that they won’t occur again
Customer-centric service: the goal is to create value for the customer
The service provider shares the risks associated with IT
Ability to plan for IT infrastructure growth
Ability to create a technological business continuity plan
You know exactly what is covered by the contract and what the recurring costs are
